February ServiceCare Training (Service Department & Coordinators)
02/18/2019 - 9:00 AM
Laguna Hills, CA
02/21/2019 - 5:00 PM
Get your Service Coordinators (SC) ready to effectively manage and convert service related calls and opportunities into beneficial appointments that show! The Introduction to ServiceCare is an intensive 4-day classroom training course designed to teach your SC's the fundamental skills to become a top revenue-generating performer in your BDC/Call Center/Service Department.
Your SC's will learn how to effectively engage existing and potential customers, build relationships and store value and how to promote higher CSI's. They will also learn how to overcome a range of customer objections while creating a positive phone experience. They will be given opportunities to practice what they learn (role play exercises) utilizing proven conversation-controlling tools (industry best practices), and when/how it's appropriate time to use them.
Setting solid and specific reservations through the use of inbound/outbound phone scripts
Introduction to service related conversation-controlling PowerTracks
Role-playing basic to difficult customer situations over the phone
Building valuable retention promoting customer relationships
Introduction and Usage of store wow-factors
Following Up and rescheduling of No-Shows
Confirming and rescheduling appointments
Conducting Outbound Campaigns
And much more....
Monday - Friday from 9:00am - 5:00pm daily
For directions to our training academy, copy and paste the link below:
***Classes maybe rescheduled one week prior to class start due to insufficient enrollment***