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Training Academy

October SalesCare (Showroom and BDC Rep Training)

  Type:   Sales Care   Start Date:   09/30/2019 - 9:00 AM
  Location:   Laguna Hills, CA   End Date:   10/3/2019 - 5:00 PM

Momentum Automotive Success Training (MAST) introduction to SalesCare is an intensive 4-day classroom training designed to get your new sales department Customer Care Representatives (CCR) ready to effectively manage and convert sales related calls into beneficial showroom appointments.

Your CCR's will learn how to effectively engage existing and potential customers, build store value, promote higher CSI's, and to set solid and specific sales department appointments. They will learn how to overcome a range of customer objections while creating a positive customer experience. They will be given opportunities to practice what they learn (role play exercises) utilizing proven conversation-controlling tools (scripts, store wow-factors, PowerTracks, and industry best practices), and when it's appropriate time to use them.

Topics Covered:
Inbound & Outbound Calls / Internet Lead Conversion / Converting Unsold Showroom Traffic
Setting solid and specific reservations through the use of inbound & outbound scripts
Introduction to sales related PowerTracks and when it's appropriate to use them
Role-playing basic to difficult customer situations over the Phone & Internet
Introduction and usage of store wow-factors (commercials)
Following Up and rescheduling appointment No-Shows
Converting Internet leads into appointments
Confirming and rescheduling appointments
Conducting Outbound Campaigns
Effective selling techniques
And much more....

Monday - Thursday (9:00am - 5:00pm)

For directions to our training academy, copy and paste the link below:

*** Classes maybe rescheduled one week prior to the beginning of the class due to insufficient enrollment***