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Classes for eveything from lead conversion to phone technique.

Training Academy

March SalesCare (Showroom & BDC Sales Training)

  Type:   Sales Care   Start Date:   03/4/2019 - 9:00 AM
  Location:   Laguna Hills, CA   End Date:   03/7/2019 - 5:00 PM

Momentum Automotive Success Training Academy's (MAST) introduction to SalesCare is an intensive 4-day skills training designed to get your new and existing Sales Reps & Customer Care Representatives (CCR) ready to effectively manage and convert sales related opportunities into beneficial showroom appointments that show and purchase!

Your Reps will learn how to; effectively engage existing and potential customers, build relationships and store value, promote higher customer retention and CSI's. They will also learn how to overcome a wide range of customer objections while creating a positive customer phone/internet experience. They will be given opportunities to practice what they learn (role play exercises) utilizing proven conversation-controlling tools (industry best practices).

Topics Covered:
* Developing the right sales and closing mindset
* Setting solid and specific appointments through the use of proven inbound & outbound phone scripts
* Introduction to overcoming sales objections thru beneficial PowerTracks
* Role-playing basic to difficult caller scenarios
* Building valuable retention-promoting customer relationships
* Introduction and usage of store Wow-Factors (commercials)
* Conducting effective Follow Up and rescheduling No-Shows
* Confirming and rescheduling appointments
* Conducting effective Outbound Campaigns
* Managing and converting Internet leads

And much more....

Monday - Friday from 9:00am - 5:00pm daily

For directions to our training academy, copy and paste the link below:

***NOTE: Classes may be rescheduled one week prior to class start due to insufficient enrollment***